Senior Staff Project Manager

Job description / Role

Role Summary:

The Senior Staff Project Manager will manage software implementation projects of GE software for customers as part of the GE Digital business. The successful candidate will demonstrate leadership in communicating business goals, programs, and process. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business go.

Essential Responsibilities:

- Plan and implement projects at various customer work sites in MENAT region, including the activities of staff and subcontractors
- Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
- Proactively provide customers with product and services information and project updates
- Identify opportunities for customers to get the best value out of GE software
- Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
- Manage a network of resources (including contractors) in support of project execution.
- Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
- Take part in the writing of reports that describe the results of a project
- Participate in the development of proposals for projects
- Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
- Ensure that delivered products and services achieve highest quality and performance levels
- Negotiate change orders with the customers
- Professionally represent GE during all customer communications
- Lead a varied staff that will include employees, customers, partner companies, or subcontractors

Requirements

Qualifications/Requirements:

- Project Management experience in the Healthcare Digital Industry
- Bachelor's degree from an accredited university or college
- At least 5 years of experience in a project management, engineering or manufacturing role
- At least 5 years of project management experience working in a lead capacity implementing projects in a field environment
- Fluent in English and Arabic

Desired Characteristics:

Technical Expertise:

- Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.
- Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements.
- Modifies processes to simplify.
- Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices. -Coaches others on troubleshooting and problem solving techniques. Serves as expert to solve highly critical escalated issues.

Business Acumen:

- Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc. Coaches/mentors peers and others on the relationship between GE solutions and value to the customer.
- Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a road map that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.

Leadership:

- Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrix organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
- Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill.
- Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentors others to improve their contribution to the team. Fosters relationship building between team members and those outside the team.
- Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.
- Develops project plans for multiple initiatives and/or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management.
- Effectively communicates to multiple levels of internal and external stakeholders.
- Leads large project teams, interacting effectively in a matrix environment.
- Able to foresee issues and proactively manage scope, schedule, and budget to meet or exceed project commitments.
- Defines and implements appropriate corrective action plans.
- Creates reference solution deployments.
- Courage to share point-of-view and facilitate tough conversations.
- Ability to pick up on subtle cues that could add risk to projects or initiatives.
- Ability to proactively cultivate and identify non-obvious solutions to problems through an astute understanding of stakeholder roles and dynamics.
- Provides critical feedback into product and commercial teams to advance road map or relationship.

About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.