Senior Supply Associate

Job description / Role

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Senior Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work.

What you'll do:

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Confident, outgoing, and with a predisposition to teach others
- Good technical proficiency, literacy skills, and a competent computer user
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- Excellent technical proficiency, literacy skills, and a competent computer user. Proficient at SQL and Microsoft Office, i.e. Excel, PowerPoint (mandatory)
- Experience working in a similar role is highly desirable however, fresh graduates are encouraged to apply
- Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position
- Perfect in both languages English and Arabic
- Based in Jeddah/ Ability to relocate to Jeddah
- Should be available to join immediately

What you'll need

- 1-2 years of work experience with a strong passion and desire to grow quickly and learn.
- Must demonstrate proactivity and have no qualms working in fast paced, high pressure and ambiguous environment where things change constantly and agility is required.
- Technical skills required: Data Extraction, Data analysis, Data reporting and presentation, SQL and Operational excellence in execution
- Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position
- Perfect in both languages English and Arabic
- Based in Jeddah/ Ability to relocate to Jeddah
- Should be available to join immediately
- Ability to effectively troubleshoot problems and work collaboratively within a team environment

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.