Senior Systems Engineer

Job description / Role

Job Description

• Interfacing with customers in all technical related issues.
• Analyzes customer problems and resolves and closes customer complaints, as per assignment from the Project Team Leader.
• Make proper hardware/software selection for technical solutions.
• Reports the status of the customer service provided to the Project Team Leader.
• Prepares engineering software/hardware design documents for review by the Project Team Leader.
• Undertakes the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).
• Prepares and submits weekly activity reports to the Project Team Leader.
• Prepares and submits weekly progress reports to the Project Team Leader on a given project.
• Provides feedback to the Project Team Leader on the performance of the engineers and technicians as input into their performance evaluations.

Personal Skills

• Excellent communication, interpersonal and negotiation skills.
• Excellent analytical problem-solving skills.
• Excellent command of verbal and written English.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Ability to multi-task and manage numerous projects simultaneously.
• Must be able to learn, understand, and apply new technologies.

Technical Skills

• Good practical experience in process and control systems in general.

Education

• Bachelor of Engineering with a specialization in Mechatronics, Electrical or Communication Engineering.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.