Service Advisor - Al-Futtaim Automotive - BYD

Job description / Role

Job Requisition ID: 167919

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

Ensure courteous and professional handling of the customer during the latter's visit to the body shop and prepare estimates that ensure customer retention and profitability.

What You Will Do:

• Execute assigned jobs according to established work standards, specifications, and required time.
• Maintain the discipline of the service establishment, safe and clean reception area through strict adherence to company rules, regulations, and procedures.
• Keep up with new technology, work procedures, time standards, and relevant technical know-how to maintain or improve work productivity and quality.
• Meet and greet the customer as per BYD standards and advise the customer on necessary repairs and maintenance to formulate the best service plan for their budget and needs.
• Provide cost estimates to customers if required and answer questions posed by customers.
• Explain terms and conditions of the estimate/repair to the customer.
• Prepare work orders and after approval assign technicians to perform vehicle body repair for specific damage types.
• Maintain electronic and/or paper records of completed service work.
• Inspect work completed by technicians before delivering the vehicle to the customer.
• Explain the work completed and make suggestions for future maintenance and provide billing statements and explain billing details to the customer.
• Perform other tasks assigned by immediate superior or manager, if necessary.
• Contribute to team effort by accomplishing related results as needed.
• Perform all duties and responsibilities mentioned in the related business SOPs.
• Comply with the BYD Quality Management System and participate in the organization's improvement activities.
• Carry out work with care ensuring not to endanger the life either of themselves or others by their acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

Required Skills to Be Successful:

• Knowledge of body parts and general mechanical components of repair of body and paint.
• Product and process knowledge including EV structure.
• Technically proficient.
• Customer-oriented.

About The Team:

Reporting to the Body Shop Manager, you will be working in a dynamic and busy EV after-sales environment wherein you will be dealing directly with different stakeholders across the organization.

What Equips You for The Role:

• 3 to 5 years overall experience in the automotive industry, preferably in a similar service role related to EVs.
• Diploma or Bachelor of Automobile/Mechanical Engineering.
• Must be a Saudi national.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.