Service Asset & Configuration Manager

Saudi Networkers Services

Riyadh, Saudi Arabia

Ref: LP085-1029

Job description / Role

Employment: Full Time

MAIN OBJECTIVES & FUNCTIONS:
• The Service Asset and Configuration Manager (SACM) will be responsible for ensuring hardware and software assets and their configurations are known, recorded and accessible;
• Responsible for maintaining the relationships between the configuration items that make up the services, systems and applications used by the business;
• Define, develop and maintain an ICT configuration management system (CMS) to securely store Configuration Item (CI) data and to provide accurate information for risk assessment and incident resolution;
• Develop and promote the value of Asset & Configuration management policies, processes and procedures within the organisation to ensure compliance and reduce risk;
• Implement effective processes and controls for maintaining the configuration management system, thereby maintaining the integrity and security of the configuration management system;
• Undertake regular audits of the configuration management system and configuration item data and develop and implement processes to remediate non-compliance and ensure the database reflects the production environment.

SUMMARY OF DUTIES AND RESPONSIBILITIES
• Responsible for Managing CIs and related information.
• Investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate.
• Administers configuration items CIs and related information.
• Applies tools, techniques and processes for administering CIs and related information, ensuring protection of assets and components from unauthorized change, diversion and inappropriate use.
• Manages and maintains the service compliance of all IT and service assets in line with business and regulatory requirements involving knowledge of financial and technical processes, tools and techniques thereby ensuring asset controllers, infrastructure teams and the business co-ordinate and maximize value, maintain control and ensure any necessary legal compliance.

Requirements

• Specialized knowledge of defining, documenting and implementing Asset Management and Configuration Management processes for both hardware and software CIs.
• Candidate must possess excellent process documentation skills.
• Must have hands-on Configuration Management and CMDB experience.
• Strong verbal, written and process documentation skills.
• Be fully conversant with the ACMP 1-7 (Allied Configuration Management Publications) covering CM.
• ITIL V3 foundation or Intermediate certified Experience.
• Valid Driving license

DESIRABLE
• Familiarity with one or more CMDB solutions. (BMC, etc.)
• Experience in delivery of communications services

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.

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