Service Coordinator

Job description / Role

The Service Coordinator plays a vital role in the service department to meet customer’s service expectations on a daily basis and communicate general technical aspects like pre-installation, service breakdown, preventive maintenance and annual maintenance contracts. The coordinator will also handle daily job planning and scheduling of service activities.

Below are a list of other duties:
• Coordination between customers, in-house departments and service team.
• Record and maintaining of various service cases and asset information’s.
• Assigning and monitoring of service activities along quick management reporting.
• Able to interact with customers effectively and generating of service income.
• Preparing of service proposals, maintenance contracts and follow ups.
• Handle pre installation, preventive maintenance and service complaints.

Requirements

• You must be educated up to a degree level, engineering would be highly desired
• Knowledge in CRM/data handling software like Salesforce &/or service max, excel, access
• Strong business communication skills and tactical ability to handle customers concerns
• Multi-tasking skills will be highly beneficial to succeed in this role
• Please note that you must currently be living in KSA on a transferable Iqama to be considered for this role

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.