Service Desk Agent


Riyadh, Saudi Arabia

Ref: SP336-03

Job description / Role

Employment: Full Time

• Help desk agents act as the first point of contact between customers who need technical support and the IT department.
• They resolve simple problems and escalate unsolved problems to the specialized IT support team.


• Experience from two to 8 years
• Good in English
• Saudi National
• The job is for men and women
• Preferred candidates from Riyadh city
• Ready to start working immediately

About the Company

Silah offers a robust suite of distributed workforce solutions and outsourced capabilities, including Telework Management Services, Time Tracking & Productivity Management Software, SaaS-based talent management platforms, e-Learning Solutions and a wide range of HR consulting & services.

Our Talent Management Services and platforms enable talent acquisition, development and measurement in a totally virtual environment. And, because of our ability to recruit without boundaries and train 100% virtually through our SaaS-based e-Learning platform, Silah increases operational efficiencies and improves speed to competency.

Founded in 2013, Silah has become one of the most trusted and leading Telework Service Provider in the Kingdom of Saudi Arabia. Silah helps companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity when working remotely, Dramatically reduce cost and improve the time spent on productive activities.

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