Service Desk Agent


Riyadh, Saudi Arabia

Ref: SP336-03

Job description / Role

Employment: Full Time

• Help desk agents act as the first point of contact between customers who need technical support and the IT department.
• They resolve simple problems and escalate unsolved problems to the specialized IT support team.


• Experience from two to 8 years
• Good in English
• Saudi National
• The job is for men and women
• Preferred candidates from Riyadh city
• Ready to start working immediately

About the Company

Silah offers a robust suite of distributed workforce solutions and outsourced capabilities, including Telework Management Services, Time Tracking & Productivity Management Software, SaaS-based talent management platforms, e-Learning Solutions and a wide range of HR consulting & services.

Our Talent Management Services and platforms enable talent acquisition, development and measurement in a totally virtual environment. And, because of our ability to recruit without boundaries and train 100% virtually through our SaaS-based e-Learning platform, Silah increases operational efficiencies and improves speed to competency.

Founded in 2013, Silah has become one of the most trusted and leading Telework Service Provider in the Kingdom of Saudi Arabia. Silah helps companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity when working remotely, Dramatically reduce cost and improve the time spent on productive activities.

Candidates who applied for this job also applied for:
Technical Support Engineer
Experts Vision Consulting (EVC)
Riyadh 19 Apr
Service Desk Analyst
Saudi Networkers Services (SNS Group)
Saudi Arabia 2 Mar
Support Engineer (Level 2)
Riyadh 16 Mar
Hotel IT Manager
Riyadh 16 Mar
IT Manager
Propel Consult
Riyadh 22 Mar
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month