Job closed
Ref: LP085-1447
Job description / Role
• Provide First-Level Support, support User and solve problem.
• Escalate Complicated Problems, escalate it to tier two or tier three support teams.
• Follow Up with current team.
• Provide daily support to users of various computer systems.
• Install and maintain IVR software Ability to Work on Ticketing System.
• Establishing Command Center & Circulating Related Notification Emails.
• Follow Update from current team.
• Send the email as per the schedule timeline.
Requirements
• Generate & Update Reports.
• Ability to work in 3 Different Shifts.
• Handle inbound - outbound calls and tasks, ensuring a prompt and efficient service and identifying needs.
• Support the management team on the roll-out of any agreed processes.
• Proactively act in a manner that supports a healthy and safe work environment through effective management.
• Ensure commitment to ethical principles and sustainable development are achieved and maintained.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.