Service Desk Analyst

Saudi Networkers Services (SNS Group)

Saudi Arabia

Posted
Ref: LP085-1447

Job description / Role

Employment: Full Time

• Provide First-Level Support, support User and solve problem.
• Escalate Complicated Problems, escalate it to tier two or tier three support teams.
• Follow Up with current team.
• Provide daily support to users of various computer systems.
• Install and maintain IVR software Ability to Work on Ticketing System.
• Establishing Command Center & Circulating Related Notification Emails.
• Follow Update from current team.
• Send the email as per the schedule timeline.

Requirements

• Generate & Update Reports.
• Ability to work in 3 Different Shifts.
• Handle inbound - outbound calls and tasks, ensuring a prompt and efficient service and identifying needs.
• Support the management team on the roll-out of any agreed processes.
• Proactively act in a manner that supports a healthy and safe work environment through effective management.
• Ensure commitment to ethical principles and sustainable development are achieved and maintained.

About the Company

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.

Candidates who applied for this job also applied for:
IT Support
RTC-1 Employment Services
Riyadh 27 Jan
Deskside Support Engineer - End User Support
Saudi Networkers Services (SNS Group)
Riyadh 25 Jan
IT Officer
Equinox Global Investments
Qatar 19 Jan
Technical Support Analyst
Intaleq
Doha 11 Feb
IT Engineer
Big Fish Recruitment
Riyadh 20 Jan
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Analyst salaries in Saudi Arabia

Average monthly compensation
SAR 19,000

Breakdown available for industries, cities and years of experience