Quest Search & Selection
Job description / Role
As a Technical Service Engineer, you will be responsible for providing technical support and services to our clients across Riyadh, Saudi Arabia. You will be required to troubleshoot, diagnose and resolve technical issues related to our products and services. Additionally, you will be responsible for ensuring customer satisfaction by providing timely and effective support.
* Provide technical support to customers via in-person visits.
* Troubleshoot and diagnose technical issues related to our products and services.
* Develop and maintain strong relationships with customers to ensure their satisfaction.
* Collaborate with other teams to resolve complex technical issues.
* Manage and maintain customer equipment and systems.
* Provide training and guidance to customers on the use of our products and services.
* Conduct regular site visits to troubleshoot technical issues and provide support.
* Document and report all customer interactions and issues in a timely and accurate manner.
* Fluent in Arabic and English, both written and verbal.
* Minimum of 2 years of experience in technical support or related field.
* Strong knowledge of electromechanical equipment and networking.
* Excellent customer service and communication skills.
* Saudi driving license.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
About the Company
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.
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