Service Engineer

Job description / Role

Job Description

Manage the day-to-day activities with the concerned parties (Sales, Operation Manager, PMO, Purchasing, Finance, Vendor, and Customer) to ensure efficient implementation of the company projects on time, within the approved specifications, and within the allocated budget.

Immediate problem solving when issues arise within his authorities or escalating to Operation Manager and General Manager if he cannot solve them within a reasonable time frame. That time frame should not affect the project delivery time to the customer.

Communicate all necessary project purchases to the Order Processing Department and provide them with technical assistance for the ordering of project supplies.

Continuously follow up project execution in all stages until completed (invoicing and collection).

Prepare and submit weekly activity/progress reports and timesheet to the Operation Manager.

Ability to deal with and/or manage Technical and/or Junior Service Staff.

Personal Skills

• Excellent team player
• Good communication, presentation, and interpersonal skills
• Very good command of English

Technical Skills

• Continuously follow up project execution in all stages until completed (invoicing and collection).
• Prepare and submit weekly activity/progress reports and timesheet to the Operation Manager.
• Ability to deal with and/or manage Technical and/or Junior Service Staff.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.