Job description / Role
• Service Technicians role is held to a high standard of service. Technicians are required to service all equipment such as Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment and any other machines at the customer site or at the workshop.
• Maintaining a professional attitude in challenging situations
• Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center.
• Individuals in this role are provided with: a vehicle, uniforms, tools, cell phone, and gas card.
• Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA).
• Perform preventative maintenance, troubleshoot or diagnose service problems and repairs as needed.
• Making sure to check quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines etc.
• Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle.
• Review service orders and service performed with the FSM or supervisor.
• Must keep managers informed of customer concerns, needs, and up selling opportunities.
• Document all work performed and close out all activities upon completion.
• Ensure that the point of sale (POS) material is fresh.
• In some locations, the Service Technicians will be responsible for machine movement and various other duties as assigned.
About the Company
IFFCO is a United Arab Emirates based business house, which manufactures and markets a well integrated range of mass-market consumer products.
Our business segments are: Oils and Fats, Frozen foods, Commodities, Food and Beverage, Plastic & corrugated Packaging & Industrial Products, Logistics, Insurance, Advertising & Real Estate.
IFFCO also manufactures related derivatives and intermediates associated with these business segments.
Since its inception in 1975, IFFCO's history has been one of consistent and successful growth. This period has seen our transformation from a trading company to a highly successful, responsive and dynamic group of companies, which invest in building winning brands that continuously seek to create value for the consumer.
IFFCO brands now enjoy the confidence and preference of consumers in over seventy country markets all over the world.