Service Trainee/ Executive (On Contract)

Gama India

Jeddah, Saudi Arabia

Ref: RP551-03

Job description / Role

Employment: Full Time

What will you be doing?
- Be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries
- Record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed
- Capture and report the product and non-product feedback/suggestion from the stakeholders.
- Record the Product Change Request in the system received during Interactions.
- Discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA.
- Address queries of customers from different segments and sizes

Requirements

Who are we looking for?
- Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and Commerce background (B.com or BBM) and with an average of 60%. Should also have scored 60% in 10th and 12th.
- Excellent oral and written communication skills. For Oral - English and Hindi is a must.
- Good computer knowledge.
- Tally knowledge is preferred.

About the Company

  • Human Resource Consulting
  • Executive Search: Specialized in Middle and Senior Level positions.
  • Payroll process for startup / small sized firms.

Specializations - Dedicated Executive Search Consultants who are specialized in IT, Sales, Finance and Analytics domains. - 10+years of experience Recruitment and Human Resource Consulting.

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