Shop Manager

Job description / Role

Shop Manager - Sephora KSA (Riyadh)

MISSION: Create an addictive experience for our clients, ensuring sales in accordance with the DNA and the SEPHORA ATTITUDE, and meeting the objectives set. Manage the point of sale and lead the team with the goal of maintaining Sephora's standards, ensuring the point of sale's profitability and sales and client satisfaction.

REPORTING TO: Area Manager.

RESPONSIBILITIES:

- Client experience: Welcome, listen to, understand, shape and satisfy client needs. Ensure the client's satisfaction, even in difficult situations, assuming ultimate responsibility at the point of sale. Win the client's loyalty. Energise the team through Floor Management to guarantee an addictive experience for our clients. Use the appropriate tools to measure overall satisfaction. Analyse the results and propose action plans. Provide support to all subordinates in difficult situations with clients.
- Sales: Collaborate in achieving sales objectives. Apply the sales policies and techniques established at the Sephora University. Analyse sales and propose action plans.
- Operations: Apply the policies and procedures according to Sephora standards. Contribute to the shop's projection of an excellent image. Apply and follow established policies and procedures, ensuring that your SPECIALISTS drive the team to do this.

Requirements

- Business: Manage the shop's P&L. Identify and analyze deviations and their causes, and execute action plans together with your Regional Director.
- People: Participate in Recruitment days prepared by the HR team. Evaluate, develop/train, identify talent and obtain the team's commitment. Identify training needs. Manage schedules, absences and discipline problems, in addition to handling conflicts. Identify potential within the team and propose individual Development Plans. Ensure that your SPECIALIST team is involved in all these points.
- Know how: Project an exceptional image and body language in accordance with the guidelines set by Sephora. Attend all the training sessions indicated and planned by Sephora University. Know and respect the policies, procedures and guidelines. Possess self-control and set an example..

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.