Shop Manager - Yves Saint Laurent

Chalhoub Group

Riyadh, Saudi Arabia

Ref: GP285-2062

Job description / Role

Employment: Full Time

Who we are

We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of our organisation's growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What you'll be doing

As a Shop Manager you will be responsible for managing the team ensuring to achieve the sales targets through outstanding guest experience, deliver sales reports, and manage efficiently the stock and be fully accountable of the inventory process and result. In addition, you will be accountable for the implementation of the company's policies and procedures.

Requirements

What you'll need to succeed

- Conduct sales analysis, follow up on market trends and monitor the competition's activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix...
- Produce quantitative and qualitative sales report
- Be present in the shop floor to generate sales and handling VIP customers.

Guest Experience

- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in guest experience delivered and handle all complaints
- Ensure building, maintaining and using the customer data base.

Stock Management

- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory.

General Operations

- Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as mall promotions, permits, security

Merchandising

- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotations
- Implement all merchandising as per the brand's visual merchandising guidelines
- Conduct daily walkthroughs to check presentation standards.

Man Management

- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Can be involved in the recruitment process of Shop Staff and Sales Executives
- Manage, engage and delegate the responsibilities of the team
- Conduct the appraisal and assessment of own team members
- Responsible for coaching and training own team members.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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