Smart City ICT Manager

Job description / Role

We are currently seeking an ICT Infrastructure & Maintenance Manager on behalf of our client, a prominent Saudi Arabian real estate and urban development company based in Mecca. The role is responsible for the optimal delivery of maintenance and operational services across all ICT assets and oversee the Command & Control Center (C3) operations in coordination with the Facilities Management (FM) Department, ensuring availability, cybersecurity compliance, and seamless service integration across departments.

Key Responsibilities:
- Develop and implement maintenance strategies for all ICT systems (e.g., smart lighting, surveillance, access control, Wi-Fi, IoT devices)
- Lead procurement, contracting, and performance monitoring of ICT service providers.
- Oversee day-to-day operations of the Command & Control Centre, ensuring system uptime, real-time monitoring, and prompt response to incidents
- Monitor system performance and maintenance activities using Computerized Maintenance Management Systems (CMMS/CAFM)
- Manage the ICT maintenance OPEX and CAPEX budgets
- Coordinate with stakeholders to ensure all ICT infrastructure maintenance activities comply with policies and standards

• Bachelor’s degree in Electrical, Electronics, Computer, or Telecommunications Engineering.
• 8–10 years of experience in ICT systems maintenance, smart infrastructure, or public realm technologies.
• Proven experience in managing Command & Control Center operations.
• Proven experience with IoT, BMS, ELV, and network infrastructure.
• Strong familiarity with Maximo IBM, CAFM, C3, or SCADA systems
• Strong technical knowledge of ICT and smart systems
• Native Arabic speaker

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.