Soft Services Manager

Maptalent

Saudi Arabia

Ref: QP327-543

Job description / Role

Employment: Full Time

Looking for Soft Services Manager, This a is a great opportunity to join a reputable FM company who have recently been awarded a 5 year contract offering great stability and a platform to enhance your career. The position will be Managing on a Royal Facility, responsible for the engineering team, maintaining of all the systems, equipment and plant on site.

Requirements

You will also take ownership of the strategy behind improving overall customer relations - working with the team to improve customer satisfaction scores.

The ideal Soft Services Manager will need to have a good level of soft services experience in the retail sector, and also experience dealing with customer service and overall customer relations.

The Soft Services Manager will need experience with other areas such as:
- Management of budget.
- Manage and develop the contractor/supplier base in accordance with company and financial requirements.
- Ensure all works are completed on time, within budget and to the required standards.
- Ensure that the business is aware of compliance requirements and achieves full compliance across the sites.
- Monitoring of contractor SLA\'s and KPI\'s including FM target responsibilities.
- Management experience within the Facilities, Property Maintenance or Construction sectors.
- Planning and process management.
- Experience with developing strategy relating to customer relations and customer trends.

About the Company

maptalent are experts at delivering quality recruitment and human capital solutions across the Middle East, United States and United Kingdom.   

Having highly experienced teams based out of our offices’ in Dubai, Los Angeles and Birmingham specialising in the recruitment of professionals across a wide range of sectors including contracting, power, energy, consultancy, architecture, infrastructure, fit-out and mechanical electrical engineering. 

maptalent is a partner managed business with staff we consider to be the best in their field. With nearly 80 years combined international recruitment experience maptalent has capacity to provide challenging and successful recruitment solutions. 

If you are looking for a position in the Middle East, USA or the UK or you are wanting to find out where maptalent can add value to your recruitment process then get in contact.

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