Soft Services Manager

Job description / Role

A global Facilities Management provider is looking for an experienced Soft Services Manager to join their team in Saudi Arabia.

With the current global situation the successful candidate can work remotely in their own country until Covid-19 travel restrictions have been lifted.

Purpose of Role

• The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.
• To provide leadership, role modelling and direction to the delivery teams within the soft services areas of large contract
• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

Main Responsibilities

• Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping.
• Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
• Provide innovations and comparisons to market trends and forecast, advise clients accordingly.
• Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies.
• Full delivery and execution of Contract Road Map.
• Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
• Ensure contract is being delivered in a cost effective way for the client and company.
• Proactively manage quality of service and introduce innovations in line with market trends
• Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
• Forecasting and budgeting and preparing month end reports for client.
• Ensure that all costs and expenditure are within the budgeted levels agreed between the Client and customer.

Requirements

• Excellent communication and negotiation skills
• Excellent people management skills, clear thinker with the ability to flex to the demands of the role
• Holder of suitable Catering Qualification relevant to position (desirable)
• Hold IOSH Certificate or equivalent
• Good understanding of services involved
• Good administrative skills
• Track record of success with strong client relationships
• Good financial acumen, ability to work to a budget.
• Ability to understand data, spot trends and prepare reports.
• Ability to build strong relationships with customers and manage their expectations
• Proven strategic thinker with ability to facilitate change where necessary

About the Company

CSG are the Global Talent Experts.

Founded in 2003, CSG began as six independent recruitment agencies. Now, we boast over 200 specialist consultants operating from six offices across Europe, Asia, Australia and MENA, in seven distinct practice areas.

We pride ourselves on our sector expertise; we have specialist teams working in niche markets across Life Sciences & Healthcare, Energy & Natural Resources, Consumer, Transportation, Engineering & Construction, Business Services and Technology. We also provide temporary recruitment services through our contracting arm CRE, working within Construction, IT and Digital Services.

CSG’s vision is to be the first and continuous choice when managing both our clients’ global talent needs and our candidates’ long-term careers. In 2017 alone, we partnered with 435 international clients and made placements in 62 countries. From our proactive executive searches to our Talent Strategy Services, we see ourselves as your talent partners, and that ethos is reflected in everything we do.