Solution Architect

Job description / Role

The Solution Architect will also hold the role of ADM manager and will be responsible for the following:
- Responsible for all Communications and Program Status reviews with the both customer and Ericsson Leadership Teams.
- Accountable for all Customer Escalations and Resolutions
- Monitor and Mitigate all risks aggregated at the Account Level
- Ensure agreed processes and work instructions are implemented and used by the customer and in Ericsson’s ADM Unit.
- Ensure that escalation procedure is followed and that expectations and perceptions of customer are at all times managed in a professional manner
- Manage onsite team and secure right support provided when is needed or requested according to agreed SOW and SLA
- Collaborate with all Delivery and Solutions groups within Ericsson to create value to Zain KSA
- Support Zain KSA in business requirements clarification.
- Clarify requirement and participate to Change Control Board with Zain KSA Demand Management team
- Prepare Technical Impact Analysis, High-Level Design
- Help in root cause analysis and support bug fixing activities.
- Liaise with the project manager for effort estimation and scheduling of the delivery
- Communicate and coordinate with off-site delivery manager for any existing / new development/Configuration activity related to timeline, priority, dependency as available from client
- Work closely with off-site ADM team to ensure that Scope of Work (SoW), time estimates for the development of CRs/Projects are as accurate as possible.
- Monitor and track the deliverable’s (CRs/projects/defect fix) progress and notify applicable stakeholders when a project’s performance deviates significantly from the project’s plans and/or threatens to impact the multiple project plans.
- Support testing teams

Requirements

- Bachelor's Degree in Telecommunication / Information Technology
- Minimum Seven Years of Experience requried
- Gender Preference: Male

Specialist knowledge:
- EMA, EMM, CS, ESB
- CBIO

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.