Spa & Recreation Operations Supervisor

Job description / Role

Spa & Recreation Operations Supervisor

We are looking for a passionate Spa & Recreation Operations Supervisor to join our team at Banyan Tree Al Ula Spa Team.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What will you be doing:

OPERATIONAL
- Enhances customer recognition at all times by addressing the customer by name and interacting with them on a professional level
- Always offer alternatives if a requested service is unavailable
- Always be visible to customers by being present at the reception desk
- Be fully conversant with all Banyan Tree Spa & Recreation services and facilities to make helpful recommendations and upsell Spa & Recreation services and cross-sell spa products
- Accepts and accurately records all customer bookings for Spa & Recreation services by departmental procedures
- Ensures that the resort's accounting procedures carry out all cashiering functions
- Accepts responsibility for and shows initiative in decision-making when handling minor customer objections to enhance customer satisfaction
- Refers to significant customer objections to immediate superiors to prevent further customer dissatisfaction
- Ensures Spa retail items are attractively displayed to maximize sales
- Ensures the security and safety of all Spa & Recreation areas and facilities and is responsible for Spa keys
- To supervise and check the standard of the receptionists
- Perform as the receptionist/cashier when needed
- Take care of customers' unique needs
- Make sure all customers are served correctly and politely
- Check customers' satisfaction after Spa & Recreation services
- In charge and help solve problems in the absence of the Ass. Spa & Recreation Manager
- Perform tasks delegated by the Ass. Spa & Recreation Manager

ASSOCIATE HANDLING
- Supervises and, if necessary, disciplines subordinates under the direct control
- Reports sickness or misconduct of Spa & Recreation associate to immediate superior
- Ensures that all associates report for duty punctually, wearing the correct uniform and nametags
- Builds an efficient team of subordinates by taking an active interest in their welfare, safety, security, training, and development
- Ensures that all associates have a complete understanding of the company's policies and procedures so that they may adhere to them
- As directed, conducts training for new and existing associates and regularly reports all activities to the Ass. Spa & Recreation Manager. To keep accurate departmental records of all training conducted
- Ensures that all receptionists follow UAB standards
- Ensures that the reception area is always neat, tidy, and clean.
- Ensure that all employees understand the spa and resort's policies, procedures, rules, and regulations
- Build an efficient and productive team of employees by taking an active interest in their welfare, safety, training and development, and effective counseling
- Conduct periodical evaluations of employees' performance and take appropriate corrective measures for improvements
- Propose employees' annual vacation and schedule Public Holidays, off-in-lieu during off-peak periods
- Ensure that the facility is adequately operated during peak periods
- Take appropriate disciplinary action against repeat offenders of the company's rules and regulations, policies, and procedures

ADMINISTRATION
- Ensures that all department reports and correspondences are completed accurately and punctually
- Ensures proper handling of lost and found items
- Prepares shift roster and assigns daily tasks to subordinates
- Follows correct procedures for requisitioning and control of supplies
- Ensures cash float is always correct
- Ensures the last shift closes correctly and that all doors are locked
- Updates contract files properly and periodically

Requirements

Your experience and skills include:
- Minimum 3 year experience in spa or hospitality industry.
- Safety oriented First Aid.
- CPR - Basic Rescuer.
- Lifeguard Certification

Your team and working environment:

Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience. Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla'snature, art, and ancestry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.