Store Supervisor - Molten Brown

Chalhoub Group

Riyadh, Saudi Arabia

Ref: GP285-4489

Job description / Role

Employment: Full Time


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

• Implement activities under minimal supervision
• Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner
• Guest Experience Focus:
• Build and maintain guest experience standards in order to build strong loyalty
• Ensure consistency in customer service delivered and handle all complaints

Sales Focus:
• Assist in the achievement of sales target allocated to the store
• Participate with the sales executive team in generating sales through high selling techniques Manage VIP Guests relationships
• Ensure stock levels are maintained as per guidelines
• Ensure adherence to safety and security policies Stock Replenishment:
• Enter all received goods in Baan inventory and ensure proper record of all stock movements Order and replenish all goods to avoid any out of stock situation
• Assist the Shop Manager in preparing for inventory audit Merchandising:
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the Brand's visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards
• Team Management Support:
• Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the static
• Assist the Shop Manager in defining areas of responsibility for each sales team member Manage, engage and guide the team reporting to the Store Manager
• Participate in relevant projects and community activities as and when needed


What you'll need to succeed

Technical - Retail:
• Cross-Selling and Up-Selling
• Knowledge of organizational strategies, tools and techniques for understanding the needs of retail customers; ability to leverage that understanding to create additional sales.

Level 2 - Working experience:
• Assists in weighing considerations and selecting products or services for cross-selling and up-selling
• Cross-sells and up-sells retail products or services, or supports such, as part of current responsibilities.
• Uses available tools to research the buying history and preferences of customers. Shares appropriate product information with cross-selling and up-selling partners.
• Helps document target differentiators and create sales scripts for cross-sellers and up-sellers.

Inventory Management (TRE)
• Knowledge of, and ability to develop and use, strategies, practices and tools for effectively managing local or distributed inventories of finished goods.

Level 1 - Basic understanding:
• Interprets basic reports used for inventory management.
• Cites examples of seasonal considerations and adjustments to planned versus actual inventory.
• Demonstrates understanding of concepts and practices for inventory management.
• Describes the purpose of tools and benchmarks used for inventory management.

Retail Trends and Directions:
• Knowledge of marketplace experience, developments and trends related to the retail industry; ability to use this information in support of organizational goals.

Level 1 - Basic understanding:
• Locates relevant internal or external publications and other sources of information about trends.
• Demonstrates understanding of major trends and directions.
• Describes major trends associated with a specific type of retail market or channel.
• Discusses organization's position and plans with regard to key retail trends.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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