Support Engineer (Level 2)


Riyadh, Saudi Arabia

Ref: SP705-01

Job description / Role

Employment: Full Time

As a Support Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation.

• You are expected to apply know-how with minimal or broad supervision and be involved in implementation, integrated testing, debugging and documentation and on-call support or in shifts.
• Also, you will handle day-to-day End User Support operations and provide second level support to resolve reported technical problems. maintaining and monitoring request logs to follow up on the requests received, and assuring alignment with defined service level agreements (SLAs).


• System installation and time to time maintenance.
• IT Support for existing middleware’s & Products. with involvement in supporting system implementation.
• Answering calls and providing necessary support over phone/ email / physical visit.
• Should be available for support during client’s operational hours – 8:00 AM to 5:00 PM, and during weekend in case urgent support required.
• Ability to communicate and clarify technology solutions in business terms.
• Good planning and time management skills.
• Perform planned activities in order to deliver enhancements to the company’s infrastructure.
• Experienced in APIs and Web-services implementation and development.
• Experienced in .NET development and Software engineering.

About the Company

BrightWare provides IT Solutions and Services for clients in Saudi Arabia, starting from identifying requirements to implementing the appropriate solution with infusing this cycle with integrity and work ethics.

Galvanized by its intensity, BrightWare is committed to provide high quality IT Solutions and Services. Most importantly, we strive to be the employer of choice in this industry.

Brightware, inspired by its leaders, is founded to turn clients, employees and communities dreams into reality.

Vision: To provide our clients in the region with sustainable innovative solutions and services for Software and IT Management.

Mission: - Through technology, turning visions into reality for our clients, employees and communities. - Be the employer of choice

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