System Engineer (Infrastructure)

Job description / Role

• L1 and L2 Desktop support to the Riyadh user base - comprising of a diverse group of teams, including bankers, back office operations, and shared services. This also includes support for senior management such as CEO and COO.
• User account and application access management – support the joiner/mover/leaver process, ensuring all system access is managed appropriately during this lifecycle, and user accounts are provisioned in a timely manner
• Prioritization of support calls and pro-active communication of status on a regular basis to the head of IT and to the business
• Support, maintenance and lifecycle management of the Riyadh banking platform ecosystems, comprising network (LAN, WAN, MAN) SAN storage, Database (Oracle) and server (virtual and physical Linux and Windows)
• Adherence to all CTO processes in regards to incident, problem and change management
• Supporting the application team with required infrastructure enhancements and upgrades, such as coordinating the provisioning of new clients and servers
• Capacity Management – ensuring the infrastructure platform meets all capacity requirements
• Backup Management – management of the backup schedule, ensuring tapes are changed on a regular basis and sent for offsite storage as required.
• Disaster recovery – participation in Business Continuity management, including maintaining the required infrastructure in the Disaster recovery site, and participating in annual DR exercises
• Data Centre management - regular health checks on the production and Disaster recovery Data Centre infrastructure
• Manage IT Risks – conduct regular systems checks to the required frequency (daily/monthly/annual), record appropriate evidence of these and take remedial action where required
• Voice and Voice recording administration

Requirements

• 2 years’ experience in IT, preferably in a banking environment
• In depth knowledge of Windows 7, Microsoft Office and other Desktop Applications
• Working knowledge of Active Directory and Windows 2008
• In depth understanding of networking: TCP/IP, Firewalls, DNS
• Working knowledge of VMWare vSphere

Desirable Qualifications/Competencies
• Working knowledge/certification of ITIL
• IP Telephony, managing compliance voice recording systems (Avaya, Lync)
• Knowledge & experience of Windows 7
• SAN / NAS technology (HDS, NetApp)
• Linux (RHEL)
• Oracle

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.