Systems Engineer

Job description / Role

Job description

Responsible for undertaking technical responsibilities as per assignments.

Key KPIs include:

• Task delivery on time.
• Quality of documentation.
• Quality of software implementation.
• Ability of problem-solving.
• Degree of customer satisfaction.

Analyze customer problems, resolve and close customer complaints as per assignment from team leader.

Prepare software and hardware design documents for review by project team leader/senior engineer.

Generate project documentation.

Implement the DCS and other hardware and software applications.

Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing.

Prepare and submit weekly reports to the project team leader.

Provide feedback to the Services & Engineering Manager on the performance of the technicians, as input into their performance evaluations.

Report the status of the customer service provided to the project team leader.

Provide customer support during warranty periods.

Assign technicians to undertake the hardware installation activities and follow up on their work.

Personal skills

• Bachelor's degree in electrical/electronic engineering or a related field.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.

Technical skills

• Good practical experience in DCS and control systems in general.
• Electrical design.
• Microsoft Office (Word, PowerPoint, Excel).
• Professional accreditation from the Saudi Council of Engineers (SCE).

Education

• Bachelor of Engineering with a specialization in Mechatronics, Electrical or Communication Engineering.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.