Talent Acquisition Department Manager

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

Do you enjoy getting creative about finding awesome talent? Do you love guiding them through a legendary hiring experience?

What we are looking for :

We are on the lookout for a Brilliant Talent Acquisition Manager responsible for a defined area by setting the Talent Acquisition strategy, owning the Assessment framework, overseeing the operations of the teams, adhering to, and adapting where necessary, the talent acquisition processes and guidelines of the Group, ensuring optimal Time to Select and Cost of Hire to attract and hire the required talent required to support the business needs.

What you will do:

Strategical:
- Develop the business plan of the Retail Recruitment Department in line with the Division objectives and strategic objectives of Chalhoub
- Formulate and communicate Retail Recruitment Department performance objectives and continuously monitor progress and alignment towards strategic objectives

Managerial:
- Develop the Retail Recruitment Department policies and procedures in order to ensure the fulfilment of organizational requirements
- Oversee the operations of the Retail Recruitment Department, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution
- Monitor the yearly budget of the Retail Recruitment Department and control expenditure to ensure optimal use

Operational:
- Participate in the selection of vendors/suppliers as per the procurement policies and procedures, and monitor implementation of service level agreements for the achievement of positive results
- Maintain relationships/communication with vendors/suppliers to ensure that the most appropriate and efficient equipment/tools/methods/services are used with the optimum cost
- Oversee the Talent Acquisition function by ensuring that:

• Talent Acquisition process is facilitated through the Applicant Tracking System
• Recruiters attend Briefing Meetings within the correct time frame
• All requisitions are advertised on relevant channels in an optimized format
• All applications are reviewed, screened and shortlisted within the SLA
• All Talent Acquisition metrics are within defined parameters including Time to Hire, Hiring Manager feedback and Agency usage.
• Sourcing strategies and Talent Acquisition campaigns are well managed
• All Recruiters are sharing relevant and correct information to candidates about the Group.
• Accurate records are maintained by recruiters on DRIVE for reporting purposes
• High levels of Hiring Manager (HM) satisfaction measured via the HM satisfaction and the annual

Support Services survey

- A great candidate experience is provided
- Recruiter usage on all tools is monitored and optimized: Applicant Tracking System, Linked In and other job boards
- Ad hoc quality control checks on all operational aspects to ensure excellent performance:

• Handle own portfolio of positions/job families and/or oversight on senior hiring
• Collate, review and submit, on a monthly / annual basis, total positions launched and filled (internal, external, cancelled), filterable by recruiter, business unit, job family as well as data around overall Time to Hire, Source Data, agency usage & spend, charge type and recruiter performance
• Handle the monthly invoicing in a timely manner and upkeep billings' records and business unit spends on a monthly and annual basis
• Define, measure and review the effectiveness of assessment methodology through specific analytics
• Ensure the team is meeting defined SLAs / KPIs
• Take ownership of assessment methodology and activities including effectiveness of tools
• Participate in relevant projects and community activities as and when needed
• Keep abreast of market information and trends to ensure relevant talent is attracted

People Management:

- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance

Requirements

What you need to succeed in this role:

- Saudi National
- 5-8 years of experience in similar role
- Significant experience in the full cycle of recruitment
- Innovative sourcing methodologies and experience with non-traditional channels to find Saudi candidates
- A strong understanding for the Saudi Market the best strategies to attract Saudis all over the kingdom.
- A consultative approach with our hiring manager community and creating win/win outcomes
- Strong with relevant tools and programs (e.g., applicant tracking systems, LinkedIn, job boards, as well as innovative and unique resources)
- The ability to work effectively in high pressure situations and come up with a creative ways of hitting your targets
- An interest in how branding can help directly influence your recruiting pipelines.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.