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Talent & Culture Manager (Saudi National)

AccorHotels

Jeddah, Saudi Arabia

Ref: RP714-8587

Job description / Role

Employment: Full Time

PRIMARY OBJECTIVE OF POSITION

To achieve the hotel's operating goals by maximising employee productivity and wellbeing, and achieve the hotel's guest service objectives. In addition, the job incumbent pro-actively handles personnel administration, directs and implements training programs, and human resources guidelines, policies and procedures in accordance with local laws, union agreements, the hotel's guidelines and business plan, the Departmental business plan, and the Human Resources guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

MAXIMISE EMPLOYEE PRODUCTIVITY AND WELL BEING AND ACHIEVE THE HOTEL'S GUEST SERVICE OBJECTIVES

- Directs and coordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs
- Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need
- Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
- Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner
- Assists Department Heads in recruiting activities
- Directs and co-ordinates responses to union, grievances and employee complaints
- Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
- Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans
- Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed
- Counsels employees, Department Heads and Supervisors on an ongoing basis
- Handles requests around transfers
- Seeks advise from, and informs Regional Human Resources Co-ordinators, and the corporate Human Resources Department
- Negotiates, implements and interprets union contracts
- Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour law, rules and regulations
- Maintains complete and accurate employee files
- Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests
- Stays current with the latest Human Resources development
- Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction
- Administers and analyses Climate Analysis and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas
- Ensures proper follow-up on Climate Analysis
- Creates a positive work environment for all employees
- Determines and communicates standards of performance to employees
- Evaluates employee performance regularly
- Ensures disciplinary action is taken as required utilising consistency, fairness and respect
- Administers the employee newsletter, and provides HOTline with articles

DIRECT AND IMPLEMENT TRAINING PROGRAMMES

- Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals
- Develops and implements strategies to achieve customer service goals customer service
- Utilises motivational training techniques to develop and implement service skills and standards
- Ensures that required training programmes are conducted regularly
- Assists Department Heads to address departmental training needs, and to develop departmental training plans
- Conducts management training courses regularly
- Drives the company culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the goals
- Informs employees on benefits, employee policies, etc.
- Administers special employee promotions (e.g. employee of the month/year programmes)
- Ensures that all new employees receive structured employee orientation, following the agenda and material of the "new hire orientation programme"
- Directs employees with personal problems to appropriate support
- Ensures that all employees attend mandatory training sessions, and maintains documentation of their attendance

PERSONNEL ADMINISTRATION

- Directs and co-ordinates the salaries and wages and performance appraisal activities in the hotel, to ensure employee satisfaction and compliance with law and cost control
- Assures employees receive proper salaries, wages, and other related benefits
- Insures that Department Heads and Supervisors conduct performance appraisals in a well-planned, professional, non-discriminatory way
- Keeps Department Heads and General Manager informed of performance appraisals past due, and follows-up on performance appraisals conducted inappropriately

-Conducts wage survey annually and recommends wage structure to Department Heads and General Manager

SECURITY, HEALTH AND SAFETY

- Maintains a safe and secure environment for guests and employees
- Ensures that all employees follow safety rules and procedures
- Takes corrective action where required to improve safety of work areas
- Ensures that all potential and real hazards are removed
- Fully understands the hotel's fire, emergency, and bomb procedures
- Ensures that all employees work in a safe manner that does not harm or injure self or others
- Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees

Requirements

MISCELLANEOUS

- Prepares and submits periodic reports to Department Heads and General Manager to update them on corporate and governmental labour laws and practices
- Assists the Front Office Manager
- Develops the departmental business plan and budget
- Analyses deviation to budget, and takes action as required
- Attends meetings and training required by the General Manager
- Assists colleagues to perform similar or related jobs when necessary
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
- Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
- Continuously seeks to endeavour and improve knowledge of own job function
- Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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