Technical Call Center Specialist (After Sales)

Quest Search & Selection

Saudi Arabia

Ref: GP340-2269

Job description / Role

Employment: Full Time

Quest is working in partnership with a leading company in the field of commercial and home gym equipment who is looking for a Technical Call Center Specialist (After Sales) to be based in Riyadh, KSA. You will be working alongside a very qualified and professional team.
Looking out for Arabic-speaking candidates.


* Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers
* Handle support requests originating from clients and transfer of the resultant parts order to the back office.
* Guarantee product data collection from the market
* Manage the collection feedback data related to the products
* Act as first-line troubleshooting and timely escalation to meet customer SLA's
* Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's



* 1-3 years' experience in a call center environment or in a customer service support role
* English and Arabic fluency
* Strong phone and verbal communication skills along with active listening
* Knowledge of customer service practices and principles
* Familiarity with CRM systems
* Customer focus and adaptability to different personality types

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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