Technical Support Engineer

Job description / Role

Group overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

Alfanar is involved in:

Our main divisions:

Alfanar Electric

Alfanar Electric is the industrial arm of Alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

Alfanar Electric operates industries in:

Alfanar has a development and engineering center in Chennai, India.

Industrial complex, Riyadh

The center of Alfanar's industrial activities is Alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the complex houses Alfanar's facilities.

The complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job purpose

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key accountability areas

Warranty claims support:

Field commissioning assistance:

Project engineering support:

Technical documentation:

Learning and development:

Role accountability

HR proficiency:

Delivery:

Problem-solving:

Quality:

Business process improvements:

Compliance:

Health, safety, and environment:

Academic qualification

Bachelor degree in electrical engineering

Work experience

2 to 4 years

Technical / functional competencies

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.