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Technical Support Specialist

Robert Half

Saudi Arabia

Ref: HP341-648

Job description / Role

Employment: Full Time

Robert Half International is working on an exclusive basis with a leading law firm based in Riyadh who are market leaders in their field.

Due to business growth, they are looking to recruit a Technical Support Specialist to join the team!

The Role
* Full ownership of problems and be proactive in dealing with day-to-day support issues
* First point of contact for the associates/ partners for tickets/issues
* Ensure correct recording, documentation and closure of tickets raised
* Provide second -level /floor support
* Remote and onsite technical support, including day-to-day meeting support
* Configure, support and maintain PCs as well as any additional IT equipment
* Respond in a timely manner to services request and issues
* Participate in any new IT roll-outs projects
* Provide support with branding related activities for the firm (graphics, videos)
* Administer and support network operations
* Comply with confidentiality and license agreements

Requirements

* Minimum of 2 years of experience as a Technology Support Specialist
* Knowledge of WebEx, Cisco AV/AV Support
* Microsoft back-office products, Network Directory Services and Microsoft ADS experience
* Strong customer service orientation
* Great attention to detail
* Excellent verbal and written presentation skills
* Fluent in English
* ITIL Foundation Certificate or practical experience of ITIL
* Desk side troubleshooting experience
* Bachelors Degree in IT - desirable

The Salary
Up to 75,000 USD per year

Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data.

About the Company

Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.

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