Technology Service Analyst

Job description / Role

Details of the division and team

Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to technology. BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.

What we will offer you

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Life insurance
• Accidental death insurance
• Permanent partial disability insurance
• Private medical insurance for you, your spouse and dependent children
• Flexible working arrangements
• 30 days of annual paid leave, plus public holiday and flexible working arrangement
• Contributions to employee workplace savings plan (for Saudi nationals only)

Your key responsibilities

• Ensure Application Operations Team provides optimum service level to business units and support functions.
• Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
• Assist in managing stakeholders (internal and external) communications, expectations, relationships.
• Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
• Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
• Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
• Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.

Your skills and experience

• 5 years experience in technology in banking or capital market sectors in Saudi Arabia.
• Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
• Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrices, information security).
• ITIL/best practice service management.
• Ability to work in a high pace environment and virtual teams.
• Experience managing stakeholders' communications and relationships.
• Bachelor's degree from an accredited college or university (focus on Computer Science).
• Arabic language to communicate with business partners and regulators.

How we'll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank & diversity

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.