Telecom Front Office/NOC Engineer

Job description / Role

NOTE: Saudi Nationals are first preference

JOB DESCRIPTION:

• Responsible for alarm monitoring and escalation, restoration, information
• Responsible of fault escalation:

- TT quality ; Escalate on time and accuracy
- Send SMS on time ,voice call , email
- Update on time with proper information in remedy and via SMS;
- Closing on time with right root cause

• Inform shift manager about L1 and important outage within 5 MIN and update him/her every 30 min,
• Responsible for CRs surveillance quality:

- Monitor from beginning and end the CR
- System healthy checking has been done when CRs are finished
- Report CR status in Remedy when CRs are finished
- TT created when CRs time expired and there was faulty

• Report sending on time and accurate
• Daily report (Exco that should be update in daily base, morning evening that should be update for sending report)
• Handover report
• Access control with subcontractor and Landlord
• Attended to all training and process review
• Checking related emails (personally and group email)

Requirements

• NOTE: Saudi Nationals are first preference

Experience:

• 2 years related work experience in telecom network operation and maintenance or 1 years experience with Huawei
• Familiar with OSS and dispatch systems
• Familiar with GSM and 3G

Education:

• 3/4 year university degree in Telecom or Computer Science

Other Requirements:

• Ability to work off hours depending on Network outages and customer requests
• 24x7 availability to support after office hours, and be able to relocate with in the country
• Very good communication skill, Oral and write English
• Familiar with office standard packages (Word, PowerPoint, etc)

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.