Tenant Relations Director

Job description / Role

Tenant Relations Director is responsible for developing/maintaining strong relationships with tenants to ensure high levels of satisfaction/retention/seamless lease management. Role involves addressing tenant concerns/enhancing tenant experience/implementing strategic engagement initiatives. Ideal candidate will lead negotiations, collaborate with property management teams, and ensure compliance with all terms while promoting a positive tenant environment.

Client Details

Giga-Project based in Riyadh, developing a mixed-use masterplan.

Description

- Develop and implement tenant engagement and satisfaction strategies to enhance tenant loyalty and retention.
- Serve as the primary point of contact for tenant concerns, resolving issues efficiently and professionally.
- Oversee and support the lease negotiation process, including renewals, amendments, and dispute resolution.
- Ensure all lease agreements are adhered to and coordinate with legal and property management teams to resolve discrepancies.
- Build strong working relationships with tenants, understanding their business needs and aligning asset services accordingly.
- Conduct regular tenant meetings, surveys, and feedback sessions to assess satisfaction levels and identify improvement areas.
- Collaborate with marketing, leasing, and facility teams to plan and deliver tenant-focused initiatives and events.
- Monitor lease performance metrics and prepare regular reports on tenant relations status for senior leadership.
- Ensure compliance with operational standards, lease obligations, and regulatory requirements.
- Foster a community-driven atmosphere within the asset that encourages collaboration and tenant success.

Job Offer

Apart from the attractive remuneration, and associated benefits. an opportunity to execute the exciting vision and growth story that they have for KSA.

- Bachelor's degree in Real Estate, Business Administration, or a related field; Master's preferred.
- Minimum of 8 years of experience in tenant relations, leasing, or property management within commercial real estate.
- Strong background in handling tenant engagement, satisfaction strategies, and lease administration.
- Excellent knowledge of lease structures, legal documentation, and dispute resolution practices.
- Proven ability to lead tenant initiatives across a large and diverse asset portfolio.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.