Training Manager

Job description / Role

Established in the 1930s

As a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Training Manager is responsible for designing, developing, and delivering comprehensive training programs to retail teams. The aim is to enhance product knowledge, refine skills, and meet commercial objectives along with improving customer satisfaction scores. The role also involves continuous support and collaboration in other training-related activities as directed by the Regional Learning and Development Manager.

Key Responsibilities

• Define Requirements:
  • Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
  • Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
  • Finalize training needs in consultation with the L&D Manager.
• Design and Develop:
  • Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
  • Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
  • Prepare and manage budgetary allocations for training initiatives.
• Implementation:
  • Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
  • Support in-store coaches to ensure effective program delivery.
• Post-Training Evaluation:
  • Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
  • Monitor and follow up on certification processes and records.
• Corporate and Brand Representation:
  • Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
  • Develop and maintain relationships with M&S International to leverage existing training resources.

Job Context

The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.

Qualifications, Experience, & Skills

• Minimum Qualifications:
  • Bachelor's degree in Business Administration or a related field.
• Minimum Experience:
  • At least 3 years of experience in retail or training.
• Job-Specific Skills:
  • Expertise in developing and delivering training programs.
  • Knowledge of adult learning principles.
  • Proficient in public speaking and interaction.
  • Strong analytical skills to tailor training programs to commercial needs.
  • Proficiency in Microsoft Office tools.
• Behavioral Competencies:
  • Customer focus
  • Individual accountability
  • Continuous improvement
  • Personal leadership
  • Teamwork

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Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.