UDC Back Office Engineer

Job description / Role

• Daily health check on UDC nodes.
• Troubleshoot the issue raised from customer, such as provisioning issue, traffic issue, and performance degradation.
• Handle trouble ticket.
• Open CSR as per troubleshooting requirement.
• Provide feedback to customer support.
• Work night shift as on call.
• Provide support to project team.
• Participate in knowledge transfer, documentation and information sharing.
• Support team leader to participate in all customer required activity.

Requirements

• Deep knowledge of product functionality, installation, software upgrades and customer adaptations.
• Perform troubleshooting when customer inquires
• Work with support cases assigned, use reporting tools according to global processes and procedures.
• Follow up support cases looking for an answer/solution, providing constant information to the customer
• Provide guidance for Operation & Maintenance instructions
• Propose and Implement proactively improvements in maintenance procedures
• Verify solutions and remedies on target environment
• Perform all necessary activities to ensure In service Performance objectives

POSITION QUALIFICATIONS:
• Solid experience on ERICSSON UDC system: CUDB, HSS-FE, HLR-FE, PG, UPG.
• Solid experience on ERICSSON AXE, EBS and TSP platform.
• Knowledge on DRA is plus.
• Solid experience on Linux/Unix.
• Solid knowledge on IP networking and MySQL database.
• Solid knowledge on following domains: IMS architecture, standards and protocols, DNS, ENUM, SNMP, SIP, LDAP, Radius, Diameter, IPv6, SS7, etc.
• Can work independently, easy to work with and strong team work spirit.
• Solution thinking abilities.
• Education: Minimum requirement relevant Bachelor degree level
• Minimum years of experience: at least 3 in ERICSSON UDC system
• Experience in programming Scripting languages such as Linux Shell, awk

COMPETENCIES:
• Degree of Telecommunications Engineer.
• Strong Technical Knowledge in the following nodes: HLR-FE, PG, UPG, HSS-FE, CUDB
• Solid knowledge of TCP/IP, HTTP protocols in mobile telephony
• Unix/Linux knowledge;
• Knowledge/experience in the GSM/WCDMA/GPRS/LTE areas
• Tracing tools, Wireshark, Net hawk or others
• Routing knowledge
• IP Security
• Troubleshooting skills
• Previous experience on support services in telecommunications or IP Networks
• Fluent English, speaking and writing
• Network administration and configuration
• Signaling and protocol analysis or definition
• MAP, DIAMETER
• LDAP

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.