Unified Communications Engineer

Job description / Role

Job Description

- Manage and deploy unified communication solutions to ensure smooth integration of telephony and communication systems.
- Oversee the configuration, implementation, and support of unified communication platforms.
- Ensure seamless operation and troubleshooting of communication systems such as VoIP, MS Teams, and Skype for Business.
- Collaborate with other teams to design and manage call flows and optimize communication networks.
- Maintain and upgrade unified communication infrastructure, ensuring reliability and performance.

Personal Skills

- Strong communication skills to manage stakeholder interactions and ensure system integration.
- Project management skills to lead deployments and upgrades of communication systems.
- Technical expertise in unified communication solutions for effective system management.

Technical Skills

- Expertise in VoIP technologies, specifically Cisco and Avaya systems.
- Experience with unified communication tools such as Skype for Business and MS Teams.
- Knowledge of SIP trunking and telephony systems.
- Familiarity with network protocols relevant to communication systems.
- Proficiency in call flow design and troubleshooting unified communication systems.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.