Job closed
Ref: LP085-942
Job description / Role
• Second line technical support with necessary expertise to resolve issues escalated from first line diagnostics.
• Provide guidance and implementation for software delivery and upgrades.
• Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
• Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved.
• Prepare implement plan and call review meeting for Service Provisioning.
• Configure needed resources for Service Provisioning.
• Fulfil the Service configuration and activation according to plan for Service Provisioning.
• Prepare implement and rollback plan and call a review meeting for configuration request.
• Fulfil the configuration plan for configuration request.
• Record and report the process and final effect for configuration request.
• Network resource utilization monitoring.
• Traffic monitoring.
• Traffic management/analysis.
• Recommendation of the capacity expansion.
• Fulfil the capacity expansion.
• Health checks for daily, quarterly and yearly maintenance.
Requirements
• First degree or equivalent in a relevant discipline.
• Minimum (5-8) years in relevant work.
• Prefer experiences with multi-vendor VAS product: Jinny, Open code, Ericsson, Roam ware, Tayana.
• Prefer experiences with multi VAS product: VAS Cloud, SMSC, MSDP, Roaming, USSD, RBT, MMSC, Collect Call, Voice SMS, ADC, and OTA.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.