Waiter

Job description / Role

PRIMARY OBJECTIVE OF POSITION

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guest in the restaurant (banquet) in line with departmental and hotel guidelines, and Radisson SAS Corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

- Provide efficient, prompt, trouble-free, and courteous service
- Provides efficient, prompt, trouble-free, and courteous service by bussing, serving and setting tables
- Accurately records, pre-checks, and picks up all food and beverage orders
- Serves guests their food and beverage promptly and courteously
- Sets tables as needed prior to guest arrival
- Ensures that the working area and station are stocked with "mise-en-place" and kept clean and tidy at all times
- Ensures the smooth running of the assigned station at all times
- Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
- Is familiar with all equipment relating to the banqueting function (e.g. TV, projector, VCR etc.)
- Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures
- Confers with the Restaurant Supervisor concerning set-ups and last minute changes
- Confers with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production
- Checks the restaurant reservations list frequently during the shift

SECURITY, HEALTH AND SAFETY

- Ensures that own cash is secure at all times
- Ensures all discrepancies in own cash are declared to the Restaurant Supervisor and Controller Waitstaff 2
- Maintains high confidentiality in regards to guest privacy
- Notifies the Restaurant Supervisor and Executive Housekeeper regarding lost and found objects
- Reports all potential and real hazards appropriately
- Fully understands the hotel's fire, emergency, and bomb procedures
- Follows emergency procedures to provide for the security and safety of guests and employees
- Works in a safe manner that does not harm or injure self or others
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and notifies the Restaurant Supervisor
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Requirements

MISCELLANEOUS

- Refers guests to Restaurant Supervisor regarding requests for information about the hotel and its surroundings
- Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Assists the Restaurant Supervisor when requested
- Attends meetings and training required by the Restaurant Supervisor
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Continuously seeks to endeavor professionalism in own job function

KNOWS

- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
- Hotel and corporate marketing and promotional programs
- Corporate clients and clients generating high business volume
- Union agreements

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.