Waiter

Job description / Role

Essential Duties and Responsibilities

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas.
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Main Tasks:

• Welcome each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist other employees to ensure proper coverage and prompt guest service.
• To ensure that all staff are treated fairly and with commonly accepted courtesy.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Comply with quality assurance expectations and standards.

Work Skills Requirements:

• Flexibility & Initiative
• To respond to the pace of the business in terms of speed of work and productivity.
• To put additional time and effort when required, positively embrace challenges and mundane tasks with equal enthusiasm.
• To accept new demands brought about by change and to a play supportive role in making change happen.
• Willing to assist on other department when required.

Teamwork:

• To recognize the importance of teamwork and to contribute to the achievements of team goals and objectives.
• To be courteous and helpful to your colleagues at all times.
• To attend all required statutory and departmental training.
• To adhere to all Company and unit rules and regulations as explained to you

Requirements

Physical Requirements:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Having an eye for detail and creativity to look at things differently will be a key to developing the Food and Beverage Experience

Teamwork:

• To recognize the importance of teamwork and to contribute to the achievements of team goals and objectives.
• To be courteous and helpful to your colleagues at all times
• To attend all required statutory and departmental training
• To adhere to all Company and unit rules and regulations as explained to you.

Duty hours per day:

• Eight hours, Schedule may vary to include day & night

Working days:

• 6 days per week. Schedule may vary according to job needs
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Equipment usage:

• Operating cleaning machines, computer systems, phones

About the Company

Know: Understanding and identifying with our standards - Knowing that through these standards our job duties are derived from, we must all follow and make sure to be well informed

Deliver: To implement standards in a timely ordered manner - Apply standards by processing each point to achieve required results within the set procedures

Impress: Understand your guest, change service delivery in accordance to guest preference and create a special individual experience that will be memorable