Waiter / Waitress

Job description / Role

Customer Service

- To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
- To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Operational

- To be familiar with all food and beverage items on the outlet menu.
- To prepare the outlet for operation, including missplaced, setting and resetting tables, light cleaning and other assigned tasks.
- To take food and beverage orders from guests, upselling wherever possible.
- To utlilise the outlet point-of-sales system as prescribed
- To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
- To serve food and beverages according to the standards established.
- To clear tables and removes dirty dishes to the dish area.
- To complete opening and closing duties as assigned.
- To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
- To follow presentation guidelines as established by the Outlet Manager.
- To maintain the assigned station / section in a clean and orderly manner at all times.
- To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
- To work in a supportive and flexible manner with other employees and other departments.
- To treat all operating equipment and supplies carefully to minimise damage and reduce wastage.

Other Duties

- To report for duty punctually wearing the correct uniform and name tag.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
- To maintain good working relationships with colleagues and all other departments.
- To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the needs of the hotel.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- To attend training sessions and meetings as and when required.

Requirements

Requirements

- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma or Bachelor degree , food safety training is add advantage

About the Company

Headquartered in Riyadh, Rafal Real Estate Company was founded in late 2007, with the objective of developing distinguished communities with unique lifestyle, offering both, clients and Investors, a real opportunity to live and invest in style.

RAFAL is owned by leading business groups in KSA; namely, A. K. Al Muhaidib & Sons Co., Ibrahim A. Abunayyan & Bros Co., and Arabian Tawazon for Commercial Investment Co. Ltd.