Waiter / Waitress Banquet

Job description / Role

Company Description

Sofitel Riyadh Hotel & Convention Center: A symphony of French elegance and Saudi Arabian warmth. The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• To provide prompt and courteous banquet services to the hotel's guests.

Key Roles & Responsibilities

• To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Maintain and promote Sofitel operational excellence.
• Ensure mise-en-place is complete.
• The ability to gather and transport all supplies needed for the set-up of a function, but not limited to silver, china, linen, skirts, glassware, condiments, etc.
• Perform side duties (checklist).
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
• To report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• To be punctual at all times.
• To ensure that guests receive the attention they require.
• Attend all meetings and trainings as requested by Meeting Center Manager or Assistant Banquets Manager.
• To professionally behave with other members of staff, managers and directors.
• To assist and report to the Banquets Manager and carry out requests as made by the management.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
• Present banquet check to event organizers, ensure checks are signed and correctly posted.
• Comply with hotel and department policies and procedures at all times.
• Deliver food and beverage service of high standard and in accordance with departmental standards and procedures.
• Communicate to his/her superior any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationships.
• Maintain complete knowledge of all outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
• Carry out any other duties as and when assigned by the management of the hotel.
• Assist other food and beverage outlets in their operations within peak times when needed.

Qualifications

• Average reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic food and beverage product knowledge.
• Team player with strong interpersonal skills and attention to detail.

Experience

• Minimum 1-year food and beverage serving experience.
• Previous public contact.

Additional Information

Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.