Warehouse Operations Manager

Agility

Riyadh, Saudi Arabia

Posted
Ref: PP000-36678

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Job description / Role

Job Type
Full Time

Job Location
Riyadh, Saudi Arabia

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Purchasing & Procurement

Company Industry
Transport, Distribution & Logistics

Description

The Warehouse Operations Manager (3PL) is responsible for leading and managing all aspects of warehouse operations for multiple clients within a third-party logistics environment. The role ensures the effective receipt, storage, and dispatch of goods while maintaining high levels of client satisfaction, operational efficiency, and compliance with contractual service level agreements (SLAs). The manager oversees the workforce, warehouse systems, and processes to achieve operational excellence and continuous improvement in productivity, cost, and service quality.

Your responsibilities:

Operational management

Oversee all daily warehouse activities, including inbound, outbound, inventory control, and returns management

Ensure operations meet client SLAs and performance KPIs (accuracy, on-time delivery, fill rate, etc.)

Plan and allocate resources effectively based on workload forecasts and client priorities

Coordinate closely with the transportation and customer service teams for seamless end-to-end logistics

Develop and enforce operational procedures and standard work instructions to maintain consistency and quality

Client management

Act as the primary operational contact for assigned clients, ensuring clear communication and strong business relationships

Participate in client reviews, audits, and performance meetings

Respond to client inquiries and resolve operational issues promptly and professionally

Identify opportunities for service improvements and cost optimization within the client account

People leadership

Lead, train, and motivate warehouse supervisors, team leaders, and staff to achieve operational goals

Set clear performance objectives and ensure accountability across all shifts

Foster a positive, safe, and performance-driven culture within the warehouse team

Inventory & system control

Maintain inventory accuracy through cycle counting, reconciliation, and proper WMS usage

Ensure all inbound/outbound transactions are processed accurately in the system

Support system implementation and upgrades to improve operational control and reporting

Health, safety & compliance

Ensure compliance with HSE standards, warehouse safety protocols, and client-specific requirements

Conduct regular audits, safety drills, and inspections

Maintain proper documentation and reporting for internal and external audits

Reporting & continuous improvement

Monitor daily performance and prepare weekly/monthly operational reports and KPI dashboards

Analyze trends to identify inefficiencies and implement corrective or preventive measures

Drive continuous improvement projects focused on cost reduction, efficiency, and service enhancement

Requirements

Your qualifications:

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field

Minimum of 5–8 years of experience in warehouse or logistics operations within a 3PL environment, including 3 years in a managerial role

Proven ability to manage multiple clients and contracts simultaneously

Strong leadership, problem-solving, and decision-making skills

Hands-on experience with Warehouse Management Systems (WMS) and reporting tools

Excellent communication and client relationship management skills

Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is an advantage

Your competencies:

Client-focused leadership

Operational & strategic planning

Performance management & KPI analysis

Communication & stakeholder management

Change management & process improvement

Safety & compliance awareness

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