Modern Techniques of Quality and Productivity Management

Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

Learning Objectives:

To gain an understanding of the concept of TQM soft skills for managing controlling and improving quality in organizations. To evaluate the skills and resources needed to implement TQM processes with particular emphasis on soft skills for achieving world class standards. To develop their skills in using quality tools for data analysis. To improve their Knowledge of alternative quality measures. To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities. To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.

Who should take this course

Senior managers in manufacturing & service organizations private institutional or government who wish to implement improved total quality and performance within their areas of responsibility. Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards.



Course content

Introduction to TQM soft skills:

Development of TQM practices. Stages of quality management. Barriers to quality achievement. Quality cost & customer satisfaction. Achieving world-class standards. Competitive advantage through TQM.


Quality Management concepts. How to be customer focused. Ensuring customer feedback. Defining and Best Value' in public service. Ensuring employee feedback.


Elements of quality management. Selection of quality criteria. Quality measurement processes. Statistical quality control. Quality assurance planning. Continuous improvement planning.


Quality approval certification. Implementation processes. Quality audit procedure. Use of diagrams in quality systems. TQM cost-benefit comparisons. Priority setting in correcting defects.

Success Strategies:

Need for committed leadership. Overcoming resistance to change. Building multi-skilled TQM teams. Coordinating TQM processes. Setting up a work centered TQM project.

About Course Provider

London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.

London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.

How to enroll?

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