Location
Turkey, - Istanbul
Dates
24 - 28 Dec 2018 (5 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$3,800

Course Overview

Delivering a valuable and differentiated experience for customers is essential to any organisation's strategy for growth and business survival. This course will provide delegates with a methodology for addressing the customer experience strategy challenge. The course is interactive straightforward and focused on the steps of how to make your organization's customer care/service better.

Who should take this course

This course is designed for people who have the responsibility for any part of the customer experience journey within their organisation this includes heads of marketing and other marketing support functions brand managers customer services managers and HR managers.

Accreditation

CPD

Course content

Introduction to Customer Service. Introduction to World Class Customer Service. Service from the customer perspective Magic Moments. How to Have the Right Attitude. When Serving Customers. What is the effect of correct mentality? How to avoid having the wrong mentality. How to create loyal customers What do You Want Your Customer to Experience? What is your current strategy? What is your current customer service experience? How does the 'customer experience' align with business goals? Understanding the impact of the experience on customer retention and loyalty. How to Manage Customer Expectation. What is it that customers ultimately want? What do customers expect to get now and in the future? What do customers expect before or after making a purchase? What factors influence purchase decisions and how to take advantage of these factors to improve customer care? Designing and enhancing your customers experience. Overview of user centric design and digital experience. Three aspects of on-site customer experience. The Six Pillar model. The Disney 6 step theme park experience process. Ongoing Customer Experience Management. Handling customer complaints in the digital age. Tools for measuring and reporting results. Building a Service Culture. Creating customer and for your brand. Creating your service manifesto. Seamless Customer Experience. Seamless customer experiences. Best practice case study: APPLE. Customer engagement strategies. Moving beyond numbers. Customer touch-points and communication. The power of language. Voice of customer. Cultural imperatives. Practical case study. Personal Action Plan Wrap.

About Course Provider

London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.

London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.