Communication is vital and to reach its goals it needs to be clear, concise, understandable and relevant. When speaking or writing we need to be sure our message is composed, transferred and received as intended.
This course will develop your proficiency in order to succeed in today's technologically enhanced workplace by focusing on the development of verbal/non-verbal and written communication skills.
In the past, business people may have written a couple of business letters a month, but now they can receive and send hundreds of email messages weekly. Their writing skills are showcased in every message they send.
This program is designed to give participants a comprehensive view of communication, its scope and importance in business, and the role of communication in establishing a favourable relationship with internal and external customers. It will also develop an awareness on the importance of succinct written expression to modern business communication.
Who should take this course
This program is specifically designed as per the Preliminary diagnostics and subsequent focus group discussions carried out for the target group identified by DHL.
This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for.
By the end of the program, participants will be able to:
- Raise their awareness and practise of emotional intelligence in their business communications
- Understand and relate with diverse customer cultures and prempt avoid any communication breakdown
- Practise the 3 Step process of business writing for complaints
- Use coaching tools and techniques to impart the learning from this program to their team members
About Course Provider
Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.
Who are we?
ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.
What do we do?
ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.
How to enroll?
Provide us with your contact details, course provider will get back to you.