Advanced Certificate in Operational Management (ACOM)

Location
UAE, Dubai
Dates
22 - 26 Apr 2018 (5 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$3,700

Special prices available

Course Overview

Operational Management and Leadership is about getting the most out of your teams and delivering exceptional results. With the ever increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical. This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors. If in the public sector, why should those paying for your service similarly not expect this to be world class?

Whilst organisations often say people are their greatest assets, unengaged, unmotivated and underperforming ones can also be their greatest liability; remember YOU are only as good and successful as the team you have around you. The true measure of the value of any business leader and manager is performance.

This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statements, strategic objectives cascading into team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.

Who should take this course

Who should attend this ACOM course

  • Operations Managers, Directors
  • Operations Leads / Supervisors
  • Customer Service Heads
  • Non-operational Business Owners / Managing Directors
  • Executive Directors
  • General Managers
  • Divisional Heads
  • Administration Managers
  • Project Leaders
  • Team Leaders
  • Supervisors
  • Contractors

Accreditation

Gain an accredited Certificate approved by a UK regulated body - Advanced Certificate in Operational Management (ACOM)

Course content

By attending this interactive ACOM course you will be equipped with the skills to:

  • Understand and appreciate the key drivers in delivering Operational Management
  • Ensure that you and your teams are aligned to your organizational strategic objectives
  • Review and understand the difference between leadership and management and where you sit in this
  • Ensure financial delivery including budgetary principles and team buy in.
  • Deliver service excellence through a customer centric culture
  • Support the human resources framework through staff appraisals
  • Understand your personality traits and the potential impact on others
  • Effectively monitor, measure and manage operational performance
  • Achieve significant improvements in staff engagement and motivation

About Course Provider

Innoverto is a corporate training and events management company based in UAE. Through partnerships with leading organizations worldwide, we offer high quality business trainings including certified courses throughout the Middle East. As an events management company, we specialize in bringing world-class speakers to the region for lectures and seminars.

Our vast network of expert trainers deliver high quality corporate trainings including certified courses in Dubai, Abu Dhabi and outside the UAE throughout the Gulf region and Middle East. Topic areas include: Management/Leadership, Operational Excellence, Finance/Investments, Business Process Management, Data Management, IT Architecture, Contracts and Tenders, Supply Chain, Procurement, Project and Change Management, Negotiation, Sales Skills, Communication, HR and Talent Management, Administration and Secretarial etc.