Certificate in Measuring, Monitoring & Improving Customer Experience

This course features discussions, case studies and exercises to improve delegates' understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.

This course is designed for you if you work in customer services, customer relations, marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.

Certificate

Benefits of Attending

• Explain how to develop customer-centric culture based on a comprehensive understanding of customer expectations
• Describe customer expectations
• Demonstrate an ability to analyse the gap between customer expectations and customer experience
• Outline a strategy for closing the gaps between customer expectations and customer experience
• Explain how to motivate employees to deliver superior customer service
• Outline a strategy for obtaining regular customer feedback

Informa Middle East, formerly known as IIR Middle East, has over two decades of regional experience in organising and managing all types of business events. This means that when you attend one of our conferences or training courses you are getting only top quality.

Businesses face many challenges in the 21st century. Dynamic markets and increasing competition require companies to stay one step ahead if they want to succeed. We can help better prepare you for these challenges. Through our diverse range of seminars, conferences and events, we give you the advantage you need by providing you with the latest industry knowledge, business information and training. This allows you and your employees to keep ahead of the game.