CMI L3 Award in First Line Management - Dubai

What will I learn?

By the end of this course you will be able to:

• Understand the role of the leader and identify your own leadership style.
• Pinpoint opportunities to develop and maintain credibility and trust within your team.
• State the qualities of a successful team. Identify the various roles within your team and identify ways in which you can develop a balance of skills.
• Use established communication techniques to develop and build productive relationships within the team.
• Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.

The CMI Level 3 Award in First Line Management is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities further.

They particularly support practising team leaders / first line managers seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

There are no formal requirements, the course is ideal for individuals who have management responsibilities but no formal training.

Enhance your C.V - develop your line management skills - increase your earning potential

Course delegate responses:

"Very interesting, informative and delivered exceptionally well."

"Enjoyable experience in a stunning location."

"A really positive course that opened my mind to new working practices to improve the overall output of my team."

CMI Level 3 Award

Post-course assignments

Assessment

Each delegate must complete one assignment which is Management communication

The assignment is 2500 words in length and is due to be completed and handed in three to six months after completion of the course.

As part of this award you will be offered two hours of tutorial support.

Programme Content

What will it cover?

• The CMI Programme
• Welcome to the CMI programme
• Certification and assignment criteria
• Introduction to report writing

How to become an inspirational leader

• The difference between leadership and management
• The role of trust and respect in effective team leadership
• Identifying your leadership style

How to build a successful team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives
• How create a culture of clear accountability

The manager as an effective communicator

• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
• How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation

• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance reviews
• How to make decisions that are based on productivity, not politics
• Monitoring performance throughout the year

How to give and receive feedback

• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance

How to deal with conflict management

• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain a recognised technique to minimise and resolve conflict in the workplace
• Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace
• How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The CMI Level 3 award is a fantastic grounding for any first line manager who wishes to learn some of the basic principles of line management as well as gaining a professional and internationally recognised qualification.

The benefits of CMI membership means that learners have access to a library of current management development thinking as well as continued support from the CMI should they wish to continue learning throughout their professional career .

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management.

At RDT we specialise in bespoke skills development solutions. With over 20 years experience in the training and development arena, we have established an excellent reputation for the delivery of highly customised and flexible training. We have built our success upon our ability to listen, offer flexibility and pay attention to detail in the whole service that we offer to our customers.

We understand that to achieve this, you have to address a range of issues and business problems. We all recognise that different intervention approaches are required to achieve success for our clients: consulting, coaching, training and outsourcing. What has set us apart from many of our competitors is that we have experts in all of the key areas that typically challenge a leader and offer a broad range of solutions to those challengers. The ‘partners’ who provide services for the group's clients, work with a range of diverse organisations, both in the public and private sectors, from medium to large organisations.