Location
UAE, Dubai
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$436

Course Overview

Today it is essential to master the fundamentals of conflict resolution and harness the power of positive conflict. In this module, you will learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organisations. You will also explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.

Who should take this course

The course is designed for the following professionals:

  • Entrepreneurs
  • Managers
  • Office manager
  • Secretary
  • Front desk
  • Sales

Eligibility

None, except a good level of command of English.

Career options after graduation

Entrepreneurs, Managers, Office Manager, Secretary, Front Desk, Sales, Human Resources

Accreditation

Certification Awarded From Government Of Dubai (KHDA)

Course content

DURATION: 10 hours

SCHEDULE: 5 weeks: Classes are on Wednesdays from 1PM-3PM or 6PM-8PM, Fridays or Saturdays 1PM-3PM on request, more schedules on request.

CONTENT: Practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.

At the end of the course, you should be able to define the confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance, identify their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation, demonstrate their skills in resolving conflict and confrontation and identify a plan to apply and enhance their communication skills in the workplace to address existing conflicts.

About Course Provider

IMMERSIVE BUSINESS TRAINING DMCC is registered and licensed as a Free Zone Company under the rules and regulations of DMCC (License No. 375019) and is a training institution duly approved by KHDA under the Educational Services Permit No. 628185.

We deliver professional and management development training through short duration courses for management, professional and personal development to adults who wish to improve their skills and knowledge in areas such as accounting, finance, business, secretarial skills, human resources, management, sales, marketing and education.