Customer Relationship Management: CRM Strategic Roadmap

Putting the customer first is one of the most valuable strategies for building a business.

Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.

On our Customer Relationship Management course you will learn how to refocus your business to concentrate on your customers to build long lasting relationships that allow you to beat the competition.

This is an interactive workshop and the learning methods will include:

• Inputs
• Exercises
• Group Activities & Discussions
• Handouts

Some of these exercises will be workshop bases, wilst other exercises will use particular aspects of the delegates work situations.

Anybody who wants to beat the competition by developing strong relationships with customers and ensuring they never want to look elsewhere.

Certificate

The aims of our Customer Relationship Management course are to teach you how:

• To understand your role in achieving good customer relationship management with a customer and/or stakeholders
• To understand the key skills needed to carry out successful customer relationship management, in order to build more productive & mutually rewarding relationships with customers and/or stakeholders
• To be able to identify and respond to customers & stakeholders needs, expectations & issues that both meet their needs and protects the interests of your organisation
• To understand the skills to communicate with and influence customers & stakeholders

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.