Customer Service CPD Certified

Good customer service is not a gimmick, it is an attitude. And improved customer service means increased internal and external customer satisfaction. In this training, you will learn the key principles, concepts and techniques of better customer service and learn how to establish good customer relationships. No matter if you are an experienced customer professional, office manager, business owners or simply interested in a career in customer care, this course will help you to excel in your business.

The course is designed for the following professionals:

• Junior to senior sales officer
• Junior to mid-level sales manager
• Junior to mid-level manager

None, except a good level of command of English.

Receptionist, Secretary, Manager

Certification Awarded From Government Of Dubai (KHDA) and CPD Accredited (London, UK)

DURATION: 10 hours

SCHEDULE: 5 weeks: Classes are on Thursdays from 8AM-10PM, more schedules on request.

CONTENT:

• Customer Service Management
• Customer Service Professional
• Customer satisfaction and loyalty
• Building a service culture
• Customer service improvement

By the end of the training, you will know the key to create memorable service experiences, understand the role of an individual in building client loyalty and creating a positive impression, overcome difficult service situations, and build a confident culture of customer service excellence.

IMMERSIVE BUSINESS TRAINING DMCC is registered and licensed as a Free Zone Company under the rules and regulations of DMCC (License No. 375019) and is a training institution duly approved by KHDA under the Educational Services Permit No. 628185.

We deliver professional and management development training through short duration courses for management, professional and personal development to adults who wish to improve their skills and knowledge in areas such as accounting, finance, business, secretarial skills, human resources, management, sales, marketing and education.