Customer Service: for Frontline Supervisors and Professionals

Well-trained front-line employees with people skills are essential for good customer service - and they must be supported by reliable, easy-to-access systems. Whether you serve internal or external customers, good customer service drives value to your bottom line. This course will show you practical, actionable steps that will help you and your team improve customer service now. 

This course is designed for anyone - front-line professional, supervisor, manager - who deals directly with customers, whether internal or external, and who wants to hone their skills with the aim of maximizing customer satisfaction on the job. 

By the end of the course, participants will be able to:

• Identify the helps and hindrances to customer service your team faces
• Understand the expectations and needs of different customers by generation and role
• Build rapport and minimize misunderstanding
• Respond effectively to emotionally loaded situations
• Outline new standards of excellence for you and your team

The Virginia Institute of Finance delivers state-of-the-art business training to help organizations and individuals thrive in an increasingly competitive environment. We are an LLC registered with DMCC Dubai and licensed to operate under the Knowledge and Human Development Authority of Dubai.

VIF currently offers over 30 courses in the areas of:

• Accounting, Finance, Reporting & Analysis;
• Strategy & Planning;
• Leadership & Management; and
• Project Management

We at VIF are passionate about delivering high-quality training, customer-centric service, and a refreshing training experience. All our consultants are both accomplished doers and effective trainers